Why hiring a full-service agency for virtual events is worth it
Hiring a full-service agency for virtual events unifies strategy, marketing, and production so your event can reach more people and deliver more ROI.
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Virtual events only reaches its potential when strategy, production, event marketing, and post-event engagement operate as one connected system.
That’s harder to pull off than it looks. Most organizations discover this the expensive way.
If you’re looking for a deeper strategy around audience engagement, ROI attribution and post-event follow-up systems that extend your impact long after the event ends, We & Goliath was built for exactly that.
Our team works across every format, from virtual to hybrid to in-person. The SMART Event Method combines data-driven strategy, broadcast-quality production and integrated marketing to turn your events into measurable business results, whatever your goals.
1. The vendor juggling problem is costing you more than you think
Coordinating 4–6 separate vendors for a single event drains over 100 hours of internal time, on average. And it creates gaps no one officially owns.
Platform and production, design and marketing, then tech support: each vendor has part of the context. No one has the full picture.
One integrated team eliminates every one of those hand-offs.
The result is inconsistent branding, communication failures during live moments and a post-event analytics report that tells you almost nothing useful.
| Fragmented vendor model | Full-service agency (We & Goliath) |
|---|---|
| 4–6 contracts, 4–6 points of failure | 1 team, 1 point of accountability |
| Weeks of internal coordination | Coordination handled by our team |
| Inconsistent branding across touchpoints | Unified creative from strategy through replay |
| No single owner of event ROI | One ROI view connecting all the data |
| Platform chosen in isolation | Platform selected within a full production strategy |
2. What that integrated team actually delivers: broadcast quality
The first thing clients notice when a single team owns every element is production quality that isn’t achievable when vendors are siloed.
We bring multi-camera switching, custom motion graphics, branded lower thirds and simulive session management to every event we produce.
The gap between a professionally produced event and a screen share is something audiences feel immediately, even if they can't articulate why.
Case in point: one marketing director described a We & Goliath event as “a much more engaging experience… very impressed.” That response is consistent. It comes from treating your audience like a broadcast audience, not a conference call participant.
What broadcast-quality production includes:
- Multi-camera live switching with professional lighting
- Custom motion graphics and branded lower thirds
- Simulive sessions with live breakout components
- Live tech support running in parallel throughout
- Speaker coaching and pre-event rehearsals
3. Pulling off that experience requires the right technical foundation underneath it
Broadcast-quality production is only as reliable as the platform supporting it.
Choosing the wrong platform is one of the most costly mistakes an organizer can make.
We don’t send clients off to evaluate a shortlist. We recommend from real experience, handle the setup ourselves using streamlined processes we’ve refined over time, and save clients tens of hours of configuration work in the process.
And our full-service packages come with a free platform licence, so you don’t buy the software separately.
| Platform factor | Why it matters |
|---|---|
| Audience size capacity | Crashes at scale are preventable with the right choice upfront |
| Interactive and networking tools | Passive audiences disengage; the platform has to support real interaction |
| Analytics and data export | Post-event data shapes the next event’s strategy |
| Accessibility features | Global reach requires captions, interpretation and screen reader support |
| Setup complexity | Wrong platform + unfamiliar setup = problems on event day |
4. A great platform with weak marketing still means empty seats
Even with the technical foundation in place, we’ve seen well-produced events severely underperform. Specifically, the marketing was built separately, too late and by people who didn’t understand what the event was trying to do.
Integrate marketing and production from the start, and you design every creative asset and email sequence around the same conversion goal. The same goes for each paid ad and event landing page. Run them in parallel with different teams, and you get well-produced events that miss registration targets, or strong campaigns for experiences that don’t deliver on the promise.
Put marketing and production with one team, and attendance becomes something you plan for.
For NP Digital, registrations grew from 9,000 to 19,860. That growth came from the integration, with marketing and production run by one team.
5. Growing an audience matters less if the event disappears from memory within 72 hours
That’s the part most agencies don’t talk about.
Attendance growth is real and measurable, but if nothing is built to sustain engagement after the closing keynote, a significant portion of your content investment fades quietly. Seems like a solvable problem. The forgetting curve is well-documented, and most event formats do nothing to counter it.
We build Retention Engineering into every event we produce: replay campaigns, Key Takeaways Dashboards and follow-up content sequences tied to actual session attendance data.
Post-event distribution planned before the event goes live is what separates events that compound from events that fade.
Retention engineering components we deploy:
- Post-event replay campaigns with segmented distribution
- Key Takeaways Dashboard surfacing the most actionable content
- Follow-up email sequences tied to session attendance data
- Content repurposed into blog posts, social clips and event highlight videos
6. What to ask before you hire any full-service agency
Knowing what a full-service agency should deliver is one thing. Finding one that delivers it’s another.
Not every agency that uses the term has the depth behind it. These questions cut through the positioning quickly.
| Question | What the answer reveals |
|---|---|
| Were you virtual-first before 2020? | Whether virtual is core to their model or a pandemic pivot |
| Is your production team in-house? | Whether you’re paying agency rates for subcontracted execution |
| What’s your post-event content strategy? | Whether ROI extends beyond event day or stops at attendance counts |
| Can you support multilingual simultaneous interpretation? | Whether global reach is a real capability or a line item |
| What’s your repeat client rate? | Whether results compound or happen once |
HOPE National Resource Center has run its HOPE Summit with us five years running.
What “full service” has to actually include
The phrase covers wildly different scopes. Check any two proposals against the same list, because the gaps are where the work lands back on your team.
| Layer | What full service means here | The common gap |
|---|---|---|
| Strategy | The event’s goal, audience, format and measurement design, agreed before anything is built | Strategy replaced by a run sheet you supply |
| Marketing | Campaigns, paid media, email and registration growth owned by the agency | Marketing quoted as an add-on, then dropped when budget tightens |
| Platform | Selection, configuration, live monitoring and attendee support | A licence handed over with documentation |
| Production | Producer-led sessions, live switching, speaker prep, rehearsal | A technician who joins the call and stays muted |
| Content | Session design, scripting, replays and highlight edits | Raw recordings with no editing in scope |
| Analytics | Attendance, engagement and pipeline joined into one report | A platform export with no interpretation |
| After the event | Follow-up sequencing and retention work | Nobody owns it, and the event fades in days |
Score a proposal out of seven. Most come back at three or four, which is fine to buy as long as you know which layers you’re covering yourself.
Ask which of those seven layers the agency owns and which it expects from you. The answer is the real scope, whatever the proposal calls itself.
What clients say about We & Goliath
4.8 out of 5 on Clutch
⭐⭐⭐⭐½ 4.5
“Their attention to detail, calm problem-solving approach, and clear communication gave our team complete confidence.”
Manager, Conferences & Events, Boys & Girls Clubs of America
⭐⭐⭐⭐⭐ 5.0
“They were very responsive, adaptive, and supportive.”
Sr. Director, CodePath
Frequently asked questions
Why hire a full-service agency instead of separate vendors?
One team means one point of accountability and no handover in the middle of a live event. Separate vendors are usually cheaper on paper and more expensive in your team’s time, because somebody internal becomes the integration layer.
Is a full-service agency worth it for a single virtual event?
It depends on what the event carries. For a flagship with revenue, members or reputation attached, the coordination it removes is worth more than the margin it adds. For a routine internal session, it isn’t.
What should a full-service agency own that most do not?
Filling the room, and what happens afterwards. Production is the part everyone quotes for. Registration growth and post-event follow-through are the parts that decide whether the event was worth running.
How early should an agency be involved?
Before the format is chosen. Format is the largest single cost and audience lever, and an agency brought in after that decision is optimising inside a constraint that may already be wrong.
Ready to build something that performs?
If you want a partner who treats audience engagement, ROI attribution and post-event follow-up as core deliverables, let’s talk.
Our team works across every format, from virtual to hybrid to in-person and backs every recommendation with the SMART Event Method. Data-driven strategy, multi-camera production and integrated marketing work as one system.








