HOPE National Resource Center
From Doing Their Own Tech Support to
“Our Best Summit Ever”
Virtual Event Case Study
Live Production Platform Management Accessibility Networking Design
The Challenge
The HOPE team’s first summit ran on a “3D world” platform that made them their own tech support. They built the event and troubleshot it live, when they should have been hosting it. By summit number two they wanted that weight off their desks, so they came to us. They also had an international audience who needed a real way to meet each other, and event emails that kept landing in spam.
Our Solution
We took production and the platform off their plate, and every summit now runs from the same launch roadmap. Event emails go out from Tufts’ own domain, which ended the spam problem. When open networking lounges sat empty, we swapped in facilitator-led topic tables. The latest summit added live AI captions in Spanish, Haitian Creole and Simplified Chinese, plus a second day of paid skill-building workshops.
The Results
Five summits in, the HOPE Summit still brings together about 500 practitioners from healthcare, education and social services every year, and its reach outside the US keeps growing. The Tufts team doesn’t run tech support anymore. They run the program. And networking finally gets used: at the latest summit, facilitated matchmaking drew 15% of attendees, against 4% for the open lounge. That gap has held three years running.
Featured Service
Livestream Production
Plenary sessions got full live direction: multi-speaker layouts and lower thirds in the summit’s own colors, with animated bumper videos between segments. We also trained keynote speakers and staff workshop hosts on separate tracks. A first-time presenter gets the same care as the headliner.
In Their Words
“Definitely our best summit ever. I think the premium production sessions went really well, especially. I like the platform – I thought it gave a better participant experience in a lot of ways than Zoom and it’s just more professional and special. I think that the chat and the connection between us and the attendees was really nice. We’re just all really thrilled with the way everything went.”
Dina Burstein
Project Director, HOPE, Tufts University School of Medicine
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