vFairs, BigMarker, and Airmeet consistently rank highest for client support based on industry reviews and reputation. These platforms provide full-service approaches with dedicated teams for setup and live-day execution.
We work with several of these platforms and have streamlined our processes to save you tens of hours of setup time. Through our agency licenses, we provide discounted or free software.
Those rankings matter, but here’s what they actually mean
The best client support provides dedicated project managers who own your event success.
Live-day support with technicians available during your event matters critically. Comprehensive onboarding with training for platform setup sets you up for success.
Extensive knowledge bases with guides and best practices round out exceptional support.
Those four elements separate platforms that help you succeed from platforms that just process your support tickets.
The difference in support quality directly impacts whether speakers feel prepared and whether technical issues get resolved before attendees notice them.
Most platforms offer email support and ticket systems. Exceptional ones provide multi-channel communication including phone and text access to real humans who know your event.
| Platform | Key support strengths | Best use case |
|---|---|---|
| vFairs | Dedicated event managers, 3D environment customization, live-day execution support | Complex events requiring full-service management |
| BigMarker | Fast responses, in-depth onboarding, event-day live chat | Organizations needing rapid troubleshooting |
| Airmeet | 24/7 technical support, guided onboarding, hand-holding during major events | Mission-critical events requiring constant availability |
| RingCentral Events | In-platform support, detailed documentation, dedicated specialists | Corporate events with complex requirements |
| SpotMe | White-glove service for regulated industries | Healthcare and finance organizations |
| CrowdComms | 24/7 technical support, acts as planning partner | Organizations seeking collaborative relationships |
What the best support actually covers
Pre-event planning determines 80% of your event success, which is why the best support starts here with strategic consultation and platform selection guidance. Speaker preparation separates smooth events from chaotic ones.
Live event execution is where support quality shows up most dramatically.
Real-time technical issue resolution, backstage support for speakers and attendees, and responsive communication through phone, text, and email make the difference between panic and peace of mind.
| Support phase | What you actually need | Why it matters |
|---|---|---|
| Pre-event planning | Strategic consultation, platform recommendations, run-of-show reviews | Prevents 80% of potential issues before they happen |
| Speaker preparation | Prep sessions, guides, backstage support, screen share help | Speakers report feeling well-prepared with raving reviews |
| Live event execution | Real-time issue resolution, backstage support, phone/text/email access | Maintains smooth experience even when unexpected issues arise |
| Post-event follow-up | Analytics reporting, content repurposing, strategic debrief | Extracts ongoing value from your event investment |
Post-event support extends your event value through detailed reporting, event highlight videos, social media clips, and strategic insights. Strong post-event follow-up systems help clients achieve 2–7X attendance increases and 80–90% attendance rates compared to the 40–50% industry average.
That complete lifecycle reveals a bigger problem
Platform providers give you software and technical support focused on functionality and troubleshooting. That’s valuable, but most organizations discover after their first DIY virtual event that platform support doesn’t cover event strategy, marketing materials to drive attendance, speaker preparation, content creation, live streaming production, interactive engagement design, or post-event content repurposing.
If you're looking for a deeper strategy around audience engagement, ROI attribution, and post-event follow-up systems that extend your impact long after the event ends, We & Goliath was built for exactly that.
We provide an integrated behind-the-scenes team that handles all these dimensions through our virtual event production services. Our comprehensive support spans strategy through execution with responsive multi-channel communication, real-time problem-solving, and what our clients describe as “a partnership focused on delivering a superior experience.”
Our clients consistently report outcomes like “smashing success exceeding all expectations,” “best virtual event they’ve attended,” and “set a new standard for virtual events.”
One client specifically noted we were “always quick to reply, picking up the phone, texting, emailing” and appreciated “the responsive nature of working with your team.”
Our streamlined processes save you tens of hours of setup time. Through our agency licenses, we provide discounted or free software with some clients saving up to 83% on platform licensing costs.
Three questions that cut through the marketing
1. Response time commitments
Response time commitments tell you whether support is genuine or performative.
Ask potential partners about their average response time by channel and whether they offer phone and text access during live events. We maintain multiple communication channels because email support during a live crisis isn’t support at all.
2. Team structure
Team structure reveals support depth. Ask whether you’ll work with a dedicated project manager or get assigned to whoever is available.
We assign senior-level team members who know your event intimately. This is why clients report we “delivered everything on time, if not early” and “accommodated all last-minute changes.”
3. Crisis management protocols
Crisis management protocols matter most when everything goes wrong.
Ask about backup systems, redundancy protocols, and what happens during technical failures. We provide comprehensive technical support with real-time issue resolution.
| Question to ask | Why it reveals quality | What great support delivers |
|---|---|---|
| “What communication channels during live events?” | Shows accessibility in crisis moments | Phone, text, email with immediate response |
| “Will I have a dedicated project manager?” | Reveals consistent vs. rotating support | Senior-level expertise assigned to your event |
| “How do you handle last-minute changes?” | Tests flexibility and partnership approach | Accommodates changes with positive service |
Here’s what this means for your next event
Total cost of ownership includes platform fees plus internal team time for event management, content creation, event marketing, and technical coordination. When you calculate the hours your team spends researching platforms, learning software, creating graphics, preparing speakers, troubleshooting technical issues, and marketing your event, full-service approaches often cost less while delivering better outcomes.
We’ve seen organizations struggle with DIY virtual events that consume 100+ hours of internal time. These create stress for speakers and staff and still result in technical glitches that damage attendee experience.
Compare that to clients who describe working with us as “worry-free execution.” They could focus on their mission while we handled the complexity.
Your virtual event support needs depend on your internal resources, event complexity, and desired outcomes. For high-touch experiences requiring comprehensive production partnership, we offer end-to-end services covering strategy, online event consultation, technical execution, and lasting transformation beyond the live event.
For clients needing platform access with streamlined setup, we still provide value. Our agency discounts and processes save significant time.
The best client support delivers results that make you look good. When attendees call your event "the best virtual event they've attended" and participants exceed your expectations, that's what comprehensive support creates.
Our team works across every format, from virtual to hybrid to in-person, and the SMART Event Method combines data-driven strategy, broadcast-quality production, and integrated event marketing to turn your events into measurable business results, whatever your goals. You can focus on what matters most: your content, your community, and your impact.
Let’s talk about your next virtual event
We’d love to hear about your upcoming virtual event and explore how our comprehensive support can help you achieve worry-free execution with exceptional results. Whether you need full-service production or streamlined platform setup with agency discounts, we’ll find the right approach for your goals and resources.
Reach out to schedule a conversation about your event, and we’ll share specific recommendations based on your needs.
Ready to see what’s possible for your event?
The most valuable thing you can do before booking any platform or production crew is get a clear strategy in place.
Our event strategy session delivers platform recommendations, format guidance, and a production roadmap in roughly two hours, saving weeks of evaluation and helping you avoid the coordination failures that make virtual events feel harder than they need to be.
